Need to resolve any pending issues with Mercado Pago over the phone? You will have to generate a service code before calling the “Fale Conosco” service of the digital wallet belonging to Mercado Livre.
The Mercado Pago service code acts as an identification number for each case, allowing the attendant to find user data quickly. In addition, it offers more security, as its generation only happens if the customer is logged into the account.
With it, you can search for solutions to the most varied problems related to the digital wallet, such as difficulty using the app or the platform on the web, blocked account, improper access and other types of setbacks.
Had the Mercado Pago card been stolen, stolen or lost, for example? It is necessary to report the occurrence immediately to the company through the telephone service, so that it is blocked and a new one generated.
How to request a Mercado Pago service code
Before calling the digital wallet call center, request the service code by following these steps:
You need to be logged into your account to generate the Mercado Pago service code. Access the digital wallet website, click on “Enter” and provide the requested information.
Next, go to the help page of Mercado Pago, where you will have several options of subjects to which your problem may be related, like Pix, payments, receipts, additions and transfers of money, card, security etc. Choose the alternative that best suits your needs.
After choosing a service category, new options will be shown by the platform. In this example, we will simulate the generation of the code to attend to a problem that would have occurred with the Mercado Pago virtual card. It is worth mentioning that this procedure also allows generating the combination to meet other demands.
To do so, we will click on “Mercado Pago Card” and then on “Virtual account card”. Some alternatives will be shown on the page and for each of them there are different recommendations and tips that help to solve the problem.
Then, we must click on the alternative “I think someone has my card details”.
That done, the company will offer some solutions so that your demand can be solved through the application itself, without having to talk to anyone. But if the tip has not helped or there are any other questions and you want to seek telephone assistance, click on “Contact us” at the bottom of the page.
Some possibilities will be offered for the user to contact the company, such as by email, chat or phone call. If you are in a hurry to attend and prefer to call Mercado Pago, choose the last one, “Call us”.
When choosing this alternative, a new window will open, displaying the company’s Customer Service number (SAC), which you can call free of charge (0800). Below is the Mercado Pago service code, a combination of numbers that you need to write down and keep.
You can now call the phone shown on the page and enter the service code as soon as the operator requests it. This code will facilitate access to your information, speeding up the process. But it must be emphasized that it has a validity of 20 minutes, counted from the moment of generation.
If you are unable to reach the call center within this time, you will need to redo the procedure and generate a new code.
Can I generate the code by cell phone?
Available for Android and iOS, the Mercado Pago app has several features, allowing the user to find various services. However, the generation of the service code is not offered by the cell phone, and must be done in the web version.
By tapping “Help” in the app menu, you can get guidance for the same services found on the website, but the service alternatives available on the smartphone are via chat and email. There is also telephone contact as an option, but in this case it is the platform that calls the user.